1. Cancellation conditions
You may cancel your order within 48 hours of validation, as long as it has not yet been shipped.
After this period or if the order has already been shipped, immediate cancellation is not possible. You can await delivery and contact our team to request a return and refund. For more details, consult our return and exchange policy.
2. Cancellation procedure
-
Contact our customer service by email or phone and provide your order number, proof of payment, and any relevant information.
-
We will process your request promptly and inform you as soon as the cancellation has been confirmed, with details regarding the refund.
3. Refund process
-
Refund method: The refund will be made to the same bank account used for payment (Mastercard and VISA).
-
Timeframe: Depending on the bank, the refund will generally be credited within 1 to 3 business days. In case of delay, please contact us directly.
-
For more information, consult our refund policy.
4. Contact
For any cancellation or question regarding your order, you can contact us:
Address: 8000 Decker Ln #1714, Austin, TX 78724, United States
Phone: +1 9376880773
Email: info@hazewisp.com
Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)