Welcome to the Hazewisp online store (hereinafter referred to as “we”). To ensure your satisfaction and your rights as a consumer, we have established the following return and exchange policy. This policy applies to all orders placed through our site. Each package contains a return label to be used when returning the product.
1. Return and exchange period
You can request a return or exchange within 40 days of receiving the product.
Any request made after this period cannot be accepted.
2. Return and exchange conditions
During the validity period, a return or exchange can be requested in the following cases:
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Visible appearance defect of the product;
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Quality problem or malfunction;
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Unusual smell or significant color difference;
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Product received not conforming to the order;
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Return or exchange without reason, provided that the product is in perfect condition and suitable for resale.
The product must be complete, accompanied by all accessories, documents, and its original packaging.
3. Return procedure
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Submit a request
Contact us by e-mail or phone, indicating the order number, proof of payment, the reason for the return, and supporting photos or videos.
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Verification and confirmation
After receiving the information, we will review your request. If it is accepted, we will provide you with the return address.
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Product shipment
Please carefully pack the product with all accessories, materials, and the return label included in the original packaging, then send it to the indicated address and wait for reception confirmation.
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Control and processing
After reception, we will check the product. If the conditions are met, the refund will be processed. For more information, please see our Refund Policy.
4. Exchange procedure
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Make a request
Contact us by e-mail or phone, providing the order number, proof of payment, the reason for the exchange, and the necessary photos or videos.
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Confirmation
After validation, we will provide you with the return address.
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Return of the product
Place the product with all accessories, materials, and the return label in the original packaging, then send it to the indicated address.
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New shipment
After verifying the returned product, we will ship a new item to your address. For more information on shipping times, please see our Shipping Policy.
5. Refund terms
Refund method:
The refund will be made via the original payment method, i.e., to the bank card used at the time of purchase (e.g., Mastercard, VISA, etc.).
Processing time:
After refund confirmation, the amount will be credited within 1 to 3 business days. The exact time depends on the banking institution. In case of delay, please contact us.
6. Rules regarding costs
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In case of appearance defect, quality problem, unusual smell, significant color difference, or shipping error, the return costs are at our expense;
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In case of return or exchange without reason, the return costs are the responsibility of the customer.
7. Disclaimer
- The product must be returned in its original condition. Any deterioration due to misuse may result in refusal of processing;
- Damage resulting from improper installation or use is not covered;
- Please ensure that the product is properly packed to avoid any damage during transport.
8. Contact
Address: 8000 Decker Ln #1714, Austin, TX 78724, United States
Phone: +1 9376880773
E-mail: info@hazewisp.com
Hours: Monday to Saturday, 9:00 AM to 6:00 PM (CET)